Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I am not receiving any emails

author


Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay

 *****

author

Nice to meet you, *****
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay



 i am not receiving any emails

author

What device are you having trouble on?

Customer Replay

my computer and mobile

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author

What application do you use to access emails?

Customer Replay

gmail

image

author

Do you use the Gmail app or the web Gmail version?

Customer Replay

not sure think its the app

author

What about your computer? How do you access your emails?

Customer Replay

by gmail

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author

Have you tried sending yourself a test email?

Customer Replay

no. but i have asked a friend and i didnt receive it

author

Please try to follow this link and log into your account - gmail.com
Inform me about the result, please

Customer Replay

just showed me my previous emails

author

Could you provide me with your email address?

Customer Replay

*****@gmail.com

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author

I have sent you a test email, please click on the "All Mail" folder and try to wait for a few minutes

Customer Replay

showing 1 in inbox but cant access it

author

Is it the email from Howly?

Customer Replay

says mail.google

author

What happens when you are trying to open the email?

Customer Replay

nothing

author

Have you tried opening the "All Mail" folder? It should be above "Inbox"

Customer Replay

can't see the all mail folder above inbox

author

Okay, got it
Could you please click on the Gear icon at the top-right corner of the Gmail page? Click on it and choose "All settings"

image

Customer Replay

 what does that icon look like. sorry to be so dumb , but amm elderly i am elderly

author

It looks like a Gear. You should see your profile icon at the top-right corner, and next to it should be a few other icons, one of them should be a Gear icon (it says Settings)

Customer Replay

ok

author

Please let me know once you will find it

Customer Replay

found it

author

Okay, go to All Settings
There please click on the Accounts tab and check out how many storage have you used

Customer Replay

8.58GB of 15

author

Okay
Click on the "Filters" tab and check if you have any filters there

Customer Replay



7

author

So you have 7 filters, there, correct?

Customer Replay

yes

author

Please try to delete all the filters

Customer Replay

do I unblock them

author

I'm sorry, there should be like two sections, with filters and blocked users. So you mean that you have 7 blocked users, right?

Customer Replay

yes

author

Okay, in this case leave blocked users and click on the "Forwarding" tab

Customer Replay

no filters, just found that

author

Got it. Please try locating the Forwarding tab

Customer Replay

says all filters or none?

author

Okay
Let's leave the Filters page. Please choose the next tab

Customer Replay

ok got forwarding tab

author

There should be an IMAP section. Do you see it?

Customer Replay

yes

author

Please try to click on "Enable IMAP"

Customer Replay

done

author

Okay
Let me try to send you one more email, please

Customer Replay



got that

author

Do you mean that you received the email?

Customer Replay

yes

author

Great
Could you please try to check for that email on your phone?

Customer Replay



yes on my phone

author

Great!
You can ask your friend to send you the email as well. Just to make sure

Customer Replay

ok

author

Please inform me about the result

Customer Replay

just waiting

Customer Replay

yes came thru

author

Great news!
Is there anything else I could help you with?

Customer Replay

no thankyou, will I get all previous emails

author

Unfortunately, all those emails need to be sent again in order for you to receive them

Customer Replay

ok thank you very much for your help

author

You are always welcome
Please feel free to contact us at any time. We'll be happy to help you

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