Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Nice to meet you, *****
Please describe your request with as many details as possible for me to get the whole picture of the situation.
i am not receiving any emails
What device are you having trouble on?
my computer and mobile
What application do you use to access emails?
Do you use the Gmail app or the web Gmail version?
not sure think its the app
What about your computer? How do you access your emails?
Have you tried sending yourself a test email?
no. but i have asked a friend and i didnt receive it
Please try to follow this link and log into your account - gmail.com
Inform me about the result, please
just showed me my previous emails
Could you provide me with your email address?
I have sent you a test email, please click on the "All Mail" folder and try to wait for a few minutes
showing 1 in inbox but cant access it
Is it the email from Howly?
What happens when you are trying to open the email?
Have you tried opening the "All Mail" folder? It should be above "Inbox"
can't see the all mail folder above inbox
Okay, got it
Could you please click on the Gear icon at the top-right corner of the Gmail page? Click on it and choose "All settings"
what does that icon look like. sorry to be so dumb , but amm elderly i am elderly
It looks like a Gear. You should see your profile icon at the top-right corner, and next to it should be a few other icons, one of them should be a Gear icon (it says Settings)
Please let me know once you will find it
Okay, go to All Settings
There please click on the Accounts tab and check out how many storage have you used
8.58GB of 15
Click on the "Filters" tab and check if you have any filters there
So you have 7 filters, there, correct?
Please try to delete all the filters
do I unblock them
I'm sorry, there should be like two sections, with filters and blocked users. So you mean that you have 7 blocked users, right?
Okay, in this case leave blocked users and click on the "Forwarding" tab
no filters, just found that
Got it. Please try locating the Forwarding tab
says all filters or none?
Let's leave the Filters page. Please choose the next tab
ok got forwarding tab
There should be an IMAP section. Do you see it?
Please try to click on "Enable IMAP"
Let me try to send you one more email, please
Do you mean that you received the email?
Could you please try to check for that email on your phone?
yes on my phone
You can ask your friend to send you the email as well. Just to make sure
Please inform me about the result
yes came thru
Is there anything else I could help you with?
no thankyou, will I get all previous emails
Unfortunately, all those emails need to be sent again in order for you to receive them
ok thank you very much for your help
You are always welcome
Please feel free to contact us at any time. We'll be happy to help you
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