Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Just to be sure, Are you using a Kindle device to read books?
Just to be sure, Are you using a Kindle device to read books?
Customer Reply
yes
Could you tell me what you see when you try to buy a book?
Customer Reply
A screen comes asking how I would like to pay
Have you chosen the method that you would like to pay with?
Customer Reply
yes it offers an option for adding a credit card
Have you added a credit card?
Customer Reply
I don't get the chance because it wants my password which it will not accept
Could you please tell me exactly, why it doesn't accept it?
Customer Reply
It tells me my password is incorrect
Have you tried to reset your password?
Customer Reply
It does not offer me an option to do that. I don't know how to reset it or what i should do
Currently, the only option is this:
If you've forgotten it, you'll need to erase the Kindle and start over. Enter 111222777 into the passcode field, but this will erase your Kindle and restore it to factory settings
If you've forgotten it, you'll need to erase the Kindle and start over. Enter 111222777 into the passcode field, but this will erase your Kindle and restore it to factory settings
Customer Reply
OK i can do that, but then will I have to repeat the set up again
Yes.
Customer Reply
OK Thank u
You're welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No That's all I hope it works out
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
You too
😁
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