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I am not able to buy a book on my Kindle
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Just to be sure, Are you using a Kindle device to read books?
yes
Could you tell me what you see when you try to buy a book?
A screen comes asking how I would like to pay
Have you chosen the method that you would like to pay with?
yes it offers an option for adding a credit card
Have you added a credit card?
I don't get the chance because it wants my password which it will not accept
Could you please tell me exactly, why it doesn't accept it?
It tells me my password is incorrect
Have you tried to reset your password?
It does not offer me an option to do that. I don't know how to reset it or what i should do
Currently, the only option is this:
If you've forgotten it, you'll need to erase the Kindle and start over. Enter 111222777 into the passcode field, but this will erase your Kindle and restore it to factory settings
OK i can do that, but then will I have to repeat the set up again
Yes.
OK Thank u
You're welcome!
Is there anything else I can do for you today?
No That's all I hope it works out
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
You too
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