Updated: March 17, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I am not able to buy a book on my Kindle

I may have set up my kindle wrong when I first used it

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Just to be sure, Are you using a Kindle device to read books?


Customer Replay


Could you tell me what you see when you try to buy a book?

Customer Replay

A screen comes asking how I would like to pay

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Have you chosen the method that you would like to pay with?

Customer Replay

yes it offers an option for adding a credit card

Have you added a credit card?

Customer Replay

I don't get the chance because it wants my password which it will not accept

Could you please tell me exactly, why it doesn't accept it?

Customer Replay

It tells me my password is incorrect

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Have you tried to reset your password?

Customer Replay

It does not offer me an option to do that. I don't know how to reset it or what i should do

Currently, the only option is this:
If you've forgotten it, you'll need to erase the Kindle and start over. Enter 111222777 into the passcode field, but this will erase your Kindle and restore it to factory settings

Customer Replay

OK i can do that, but then will I have to repeat the set up again

Customer Replay

OK Thank u

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You're welcome!
Is there anything else I can do for you today?

Customer Replay

No That's all I hope it works out

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

You too

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