I accidentally hit the freezer button and the temperature went up
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*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your freezer?
GEE26JYMFS
In this case, this is a panel
yes, I see where you high lighted it
Do you see the Freezer option?
yes
Tap on it and tell me what temperature is displayed on the panel
the display shows "tc"
Got it
I need a couple of minutes to review some information for you
the fan just went off
What do you mean? Literally went off?
yes,
Did you hear the sound of it?
yes, we heard it running for awhile, then stop
I see
Do you see TC on your fridge panel?
Not now, but fan is running
Got it
Tap on Freeze now
it said tc and now it is gone, but fan is running
Now hold for three seconds the Fridge button
did it
Did anything change on the panel? Was tc removed?
just went away
Now tap once on freeze button
what comes up is an up-side down FC
Got it
Please try to hold for three seconds a Freeze button
held freezer button 3 seconds and usd FC comes on, just went away
If you tap on the Freeze button now, what happens?
usd FC comes on, still on
just went off, fan still running
Tap twice on the Freeze
If you tap on the Fridge button, still only FC is visible?
pressed twice, - 6 degrees F and still
would like to get it to zero degrees
Then, press Freeze until you see 0 degrees F
Once it reaches the maximum, it will go to the minimum temperature and then to 0
ok, I think we got it, thanks for your patience
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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