Updated: March 22, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I accidentally hit the freezer button and the temperature went up

Need to reset it to zero

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your freezer?

Customer Replay



In this case, this is a panel

Customer Replay

yes, I see where you high lighted it

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Do you see the Freezer option?

Customer Replay


Tap on it and tell me what temperature is displayed on the panel

Customer Replay

the display shows "tc"

Got it
I need a couple of minutes to review some information for you

Customer Replay

the fan just went off

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What do you mean? Literally went off?

Customer Replay


Did you hear the sound of it?

Customer Replay

yes, we heard it running for awhile, then stop

I see
Do you see TC on your fridge panel?

Customer Replay

Not now, but fan is running

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Got it
Tap on Freeze now

Customer Replay

it said tc and now it is gone, but fan is running

Now hold for three seconds the Fridge button

Customer Replay

did it

Did anything change on the panel? Was tc removed?

Customer Replay

just went away

Now tap once on freeze button

Customer Replay

what comes up is an up-side down FC

Got it
Please try to hold for three seconds a Freeze button

Customer Replay

held freezer button 3 seconds and usd FC comes on, just went away

If you tap on the Freeze button now, what happens?

Customer Replay

usd FC comes on, still on
just went off, fan still running

Tap twice on the Freeze
If you tap on the Fridge button, still only FC is visible?

Customer Replay

pressed twice, - 6 degrees F and still
would like to get it to zero degrees

Then, press Freeze until you see 0 degrees F
Once it reaches the maximum, it will go to the minimum temperature and then to 0

Customer Replay

ok, I think we got it, thanks for your patience

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Thank you for chatting with us today!
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