Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your freezer?
Can you please specify both the brand and the model of your freezer?
Customer Reply
GEE26JYMFS
In this case, this is a panel
Customer Reply
yes, I see where you high lighted it
Do you see the Freezer option?
Customer Reply
yes
Tap on it and tell me what temperature is displayed on the panel
Customer Reply
the display shows "tc"
Got it
I need a couple of minutes to review some information for you
I need a couple of minutes to review some information for you
Customer Reply
the fan just went off
What do you mean? Literally went off?
Customer Reply
yes,
Did you hear the sound of it?
Customer Reply
yes, we heard it running for awhile, then stop
I see
Do you see TC on your fridge panel?
Do you see TC on your fridge panel?
Customer Reply
Not now, but fan is running
Got it
Tap on Freeze now
Tap on Freeze now
Customer Reply
it said tc and now it is gone, but fan is running
Now hold for three seconds the Fridge button
Customer Reply
did it
Did anything change on the panel? Was tc removed?
Customer Reply
just went away
Now tap once on freeze button
Customer Reply
what comes up is an up-side down FC
Got it
Please try to hold for three seconds a Freeze button
Please try to hold for three seconds a Freeze button
Customer Reply
held freezer button 3 seconds and usd FC comes on, just went away
If you tap on the Freeze button now, what happens?
Customer Reply
usd FC comes on, still on
just went off, fan still running
just went off, fan still running
Tap twice on the Freeze
If you tap on the Fridge button, still only FC is visible?
If you tap on the Fridge button, still only FC is visible?
Customer Reply
pressed twice, - 6 degrees F and still
would like to get it to zero degrees
would like to get it to zero degrees
Then, press Freeze until you see 0 degrees F
Once it reaches the maximum, it will go to the minimum temperature and then to 0
Once it reaches the maximum, it will go to the minimum temperature and then to 0
Customer Reply
ok, I think we got it, thanks for your patience
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. 🤗
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. 🤗
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