Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Do you have this issue only with pictures ?
Do you have this issue only with pictures ?
Customer Reply
yes
Ok, thank you for this info
Did you try to clean your printer?
Did you try to clean your printer?
Customer Reply
yes, I ran the clean printhead routine and the align printhead routine
Ok, thank you for this information *****
Customer Reply
also took printhead out and physically cleaned it
That's great, thank you
Tell me, are you using new cartridges?
Tell me, are you using new cartridges?
Customer Reply
Black is new, colors are half full
And you have black lines when printing pictures
Do you have this issue before you change black cartridge?
Do you have this issue before you change black cartridge?
Customer Reply
yes - I replaced the black in an attempt to fix the problem
Ok, I understand you
Thank you for this info
How old is this printer?
Thank you for this info
How old is this printer?
Customer Reply
6 years
Ok
Do you still have a warranty?
Do you still have a warranty?
Customer Reply
No
Ok
Looks like you need to contact the repair service to fix this issue. You can tell me in which area are you right now an'll look for the best repair service
Looks like you need to contact the repair service to fix this issue. You can tell me in which area are you right now an'll look for the best repair service
Customer Reply
repair service charge would be more than the printer is worth
At least you can contact them and ask about the price.
Customer Reply
I'm in Wayzata, MN *****
ok, hold a moment
Ok, you can try to contact this service : Copier & Printer Service & Rentals +1 763-509-0054
Ok, you can try to contact this service : Copier & Printer Service & Rentals +1 763-509-0054
Customer Reply
Thanks for your help
1313 Chestnut Ave #105, Minneapolis, MN 55403
Not at all, *****
Not at all, *****
No comments yet...
Comments