Hello, thank you for using Howly.
May I have the brand and model of your printer?
May I have the brand and model of your printer?
Customer Reply
HP Office Jet Pro 6978
Thank you!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
checked bluetooth on my computer and the printer was not lissted
Noted! Thank you!
Some HP printers have a built-in Bluetooth radio that supports pairing with a computer, mobile phone, or tablet to enable wireless printing.
Turn on the Bluetooth radio on the printer. Depending on the model, press the Bluetooth button , or navigate to the Setup or Network menu to access Bluetooth settings.
Open the Bluetooth settings on the computer or mobile device, and then confirm the feature is turned on.
Select your printer from the list of found devices, or follow any steps to add the printer as a new device.
Open the item you want to print, open the Print menu, and then select your printer to print.
Some HP printers have a built-in Bluetooth radio that supports pairing with a computer, mobile phone, or tablet to enable wireless printing.
Turn on the Bluetooth radio on the printer. Depending on the model, press the Bluetooth button , or navigate to the Setup or Network menu to access Bluetooth settings.
Open the Bluetooth settings on the computer or mobile device, and then confirm the feature is turned on.
Select your printer from the list of found devices, or follow any steps to add the printer as a new device.
Open the item you want to print, open the Print menu, and then select your printer to print.
Customer Reply
there is no bluetooth radio on my printer
*****, is there any chance your printer was connected via Wi-Fi but not via Bluetooth?
Customer Reply
I really don't know
How do I find out
How do I find out
The model of your printer is connected via Wi-Fi usually. If you do have Wi-Fi at home, I can definitely help with connecting your printer to your Mac!
Customer Reply
good
First of all, please connect the printer to the same network that the Mac is connected to:
On your printer, open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
On your printer, open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
Customer Reply
That worked. Thanks
Sounds great!
Please let me know if I can help you with anything else.
Please let me know if I can help you with anything else.
Customer Reply
Not now.
Feel free to chat with us if you have any other tech-related questions!
Thank you for choosing our service!
Thank you for choosing our service!
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