Updated: March 18, 2023
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by Andrew Cheberiak
Tech Expert & Writer
732 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, Home network

How do I pair my Xfinity remote to my tcl roku tv

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Is it a voice remote?

Customer Replay

yes

author

got you
Do you have Xfinity X1 or Xfinity Flex?

image

Customer Replay


?

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author

ok, we will try general instructions

Customer Replay

ok

author
  1. Aim your remote at the TV Box (must have a clear line of sight).
  2. Press the A button on your remote.
  3. Choose Remote Setup on your TV
  4. You’ll be asked, “Do you want to use your remote to control your TV power
    and volume?" Select Yes.
  5. You’ll receive a notification that your remote is now paired for voice control. You’ll then be asked, “Would you like to control your TV using your remote?" Select Yes.
  6. Type in the brand of your TV using the on-screen letters and numbers, if applicable. Then, select OK.
  7. You should see a notification that your remote is now Ready to pair. Select OK.
  8. Confirm your pairing was successful by attempting to adjust the volume on your TV.
Customer Replay

slow down please

author

Sure. Take your time

Customer Replay

step 1 my cxfinity remote?

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Customer Replay

A button does nothing

author

Do you have new batteries in the remote?

Customer Replay

yes

author

Got you
Do you have Xfinity My Account App?

Customer Replay

?

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author

What is the model of your phone?

Customer Replay

samsung

author

Please open Google Play app on your phone and search for Xfinity app.
Here is the direct link to it: https://play.google.com/store/apps/details?id=com.xfinity.digitalhome&hl=en_US&pli=1
Or text "APP" to 266278

Customer Replay

what picture should my tv be showing

author

It is not on TV? it is on your phone

Customer Replay

what should i see on my tv screen right now?

author

Just a starting screen when you turn it on

Customer Replay

ok

author

Please let me know when you install Xfinity app on your phone. I will proceed with instructions

Customer Replay

just a minute

author

Take your time

Customer Replay

on screen my xfinity remotes saays doesnt work

author

Please let me know if you have installed the Xfinity app to your phone yet

Customer Replay

it works now!

author

Great! )))
Do you have any additional questions I can help you with?

Customer Replay

I want to turn on my tv and it goes right to tv

author

Could you please clarify?

Customer Replay

when I turn tv on it goes to home screen and i hav to go to xfinity x1
i want to go diectly to a program

author

If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it.

Customer Replay

not frozen but i have to go through 3 steps

author

Has in not been like this before?

Customer Replay

only on this tv i bought 3 days ago

author

This is how smart TVs work. You always start with a welcome screen
and then choose what to watch

Customer Replay

i turn the tv on... it says home... then.... it shows... X1... theth last channeln iy get to xfinity... all of my other smart tv's jast goes to

author

Do you have Roku remote? Maybe let's try to pair it instead and see if the situation changes

Customer Replay

ok

author

Please let me know when you are ready

Customer Replay

ok, i am ready

author

does your Roku remote have a microphone button on it?

Customer Replay

where would it be?

author

Does it look like this?

image

Customer Replay


yes

author

Standard IR remotes use an invisible Infra-Red light to transmit remote key selections. To ensure IR remotes are operating reliably, they must be pointed directly at the front of your TCL Roku TV.
Verify that there is a clear path between your TV and remote. Make sure that there are no obstructions between your TCL remote and the remote sensor located in front of the TV.

Customer Replay

what button do i press?

author

Do you have this button on your remote?

image

Customer Replay


no

author

ok, thank you

Customer Replay

ok

author

Open the battery compartment to locate the pairing button - as shown in above image.

image

Customer Replay

Press and hold the pairing button for three seconds or until the pairing light starts flashing. If the light does not flash, try again. If the light still does not flash, then you will need to replace your batteries. After replacing the batteries, repeat step 1.
when it's done, please Restart your TCL Roku TV

author

my xfinity remote works, i want to go to channel witout going to home

Customer Replay

xfinity remote is not an original one for this TV set, therefore, you will have to go through extra steps

author

it happens with my roku remote, to

Customer Replay

Did you pair it?
You can choose what screen your TCL Roku TV will display upon powering ON. By default, your TV is set to display the Home screen
You also have the option to specify the input type you want your TV to display when powered ON.
Here are the step-by-step instructions:

  1. Press the Home button on your TCL Roku remote control.
  2. Scroll down to Settings
  3. Press the right arrow button and select System
  4. Press the right arrow button and select Power
  5. Press the Right arrow button to select Power On
image

author
  1. Press the Right arrow button and highlight the input that you would like displayed when you power on your TV.
  2. Press on your remote control. A check mark should appear next to your input selection.
  3. To confirm changes are applied, power OFF your TV then power it back ON.
Customer Replay

please stay with me, it'll take a few minutes

author

I m with you

Customer Replay

woo hoo!!!! it works!!! I appreciate you SO much , you can have yur way with my seester!!!

author

I am very happy to help you out

Customer Replay

thank you

author

You re most welcome
I am so pleased to see your issue got resolved!

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