Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Is it a voice remote?
yes
got you
Do you have Xfinity X1 or Xfinity Flex?
?
ok, we will try general instructions
ok
slow down please
Sure. Take your time
step 1 my cxfinity remote?
A button does nothing
Do you have new batteries in the remote?
yes
Got you
Do you have Xfinity My Account App?
?
What is the model of your phone?
samsung
Please open Google Play app on your phone and search for Xfinity app.
Here is the direct link to it: https://play.google.com/store/apps/details?id=com.xfinity.digitalhome&hl=en_US&pli=1
Or text "APP" to 266278
what picture should my tv be showing
It is not on TV? it is on your phone
what should i see on my tv screen right now?
Just a starting screen when you turn it on
ok
Please let me know when you install Xfinity app on your phone. I will proceed with instructions
just a minute
Take your time
on screen my xfinity remotes saays doesnt work
Please let me know if you have installed the Xfinity app to your phone yet
it works now!
Great! )))
Do you have any additional questions I can help you with?
I want to turn on my tv and it goes right to tv
Could you please clarify?
when I turn tv on it goes to home screen and i hav to go to xfinity x1
i want to go diectly to a program
If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it.
not frozen but i have to go through 3 steps
Has in not been like this before?
only on this tv i bought 3 days ago
This is how smart TVs work. You always start with a welcome screen
and then choose what to watch
i turn the tv on... it says home... then.... it shows... X1... theth last channeln iy get to xfinity... all of my other smart tv's jast goes to
Do you have Roku remote? Maybe let's try to pair it instead and see if the situation changes
ok
Please let me know when you are ready
ok, i am ready
does your Roku remote have a microphone button on it?
where would it be?
Does it look like this?
yes
Standard IR remotes use an invisible Infra-Red light to transmit remote key selections. To ensure IR remotes are operating reliably, they must be pointed directly at the front of your TCL Roku TV.
Verify that there is a clear path between your TV and remote. Make sure that there are no obstructions between your TCL remote and the remote sensor located in front of the TV.
what button do i press?
Do you have this button on your remote?
no
ok, thank you
ok
Open the battery compartment to locate the pairing button - as shown in above image.
Press and hold the pairing button for three seconds or until the pairing light starts flashing. If the light does not flash, try again. If the light still does not flash, then you will need to replace your batteries. After replacing the batteries, repeat step 1.
when it's done, please Restart your TCL Roku TV
my xfinity remote works, i want to go to channel witout going to home
xfinity remote is not an original one for this TV set, therefore, you will have to go through extra steps
it happens with my roku remote, to
Did you pair it?
You can choose what screen your TCL Roku TV will display upon powering ON. By default, your TV is set to display the Home screen
You also have the option to specify the input type you want your TV to display when powered ON.
Here are the step-by-step instructions:
please stay with me, it'll take a few minutes
I m with you
woo hoo!!!! it works!!! I appreciate you SO much , you can have yur way with my seester!!!
I am very happy to help you out
thank you
You re most welcome
I am so pleased to see your issue got resolved!
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