Updated: March 18, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

How can I reset my password on zoom when I have forgotten the one I set up?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please, follow the instructions below:

  1. Open a web browser and go to http://zoom.us/forgot_password.
image

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  1. Enter your email address and verify the reCAPTCHA.
  2. Click Send.
  3. You will receive an email with a link to reset your password. Click the link in the email.
  4. Enter your new password.
Customer Replay

I have opened the page in the link. My email address is there, Where to I enter my email address to verify the reCAPTCHA ?

Enter your email address and then click on the empty square to verify Captcha.

Customer Replay

THERE IS NO SPACE TO ENTER MY EMAIL ADDRESS ON THE PAGE! UNDER 'SIGN IN' MY EMAIL ADDRESS APPEARS. DO I HAVE TO EDIT THAT ADDRESS?

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No.
Click "Send".

Customer Replay

THERE IS NO 'SEND' BUTTON ON WHICH I CAN CLICK

Can you, please, provide me a screenshot of the screens, that you see, so I could navigate you?
To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

Customer Replay

SURE, WAIT A MOMENT PLEASE. THE NORMAL COMMAND IS SHIFT, COMMAND 4 FOR SCREEN SHOTS

Sure, take your time.

Customer Replay

Visitor uploaded: Screenshot.png
Type: image/png
Size: 46544

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I see. Thank you!
So, as you click on the link, you do not have a space to make your password reset, is that correct?

Customer Replay

Correct

As I examined a screenshot, you are signed in to your Zoom account, as you see your profile's information. You can try to change a password. Just click on the button Edit on your right near the password field. And make sure to save it to your Keychain.

Customer Replay

OK, will do.

I will be here in case you face any issues.

Customer Replay

It says my old password is required, And I don't remember my old one. It was very complicated, as it was set up by keychain. When I used the one stored on keychain it kept saying it was incorrect.

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I see.
I kindly ask you to log out of the Zoom app. And try to reset your password:

  1. Here's the link: http://zoom.us/forgot_password
  2. Enter your email address and verify the reCAPTCHA.
  3. Click Send.
  4. You will receive an email with a link to reset your password. Click the link in the email.
  5. Enter your new password.
Customer Replay

That seems to be working now. Thanks.
Great!

Is there anything else I can do for you today?

Customer Replay

No, that will be all thanks.

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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