Updated: March 26, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

Hi I was playing a game on Xbox and it froze

I turned the Xbox off and when I turned it back on the screen was still there and I can hear the rest in the background

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you try to turn it off, unplug it, wait for like 30 seconds and turn it on again?

Customer Replay

Yeah I’ve done that and it’s the same still

Can you do anything with the screen? Like open the settings or leave the game?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4006371
That’s my screen, I have completely unplugged the console and when I turn it on I’m still met with this
i can hear the Home Screen in the background but this is all I can see

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Noted, thank you!
Press and hold the power button on the console for at least 10 seconds. Your console will reboot.

Customer Replay

While the console is on or off?

While it`s on. Press and hold the power button.

Customer Replay

It’s worked thank you so much

Is there anything else I can do for you today?

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