Created: December 20, 2022

Hi I was playing a game on Xbox and it froze

I turned the Xbox off and when I turned it back on the screen was still there and I can hear the rest in the background
Last Edit: January 6, 2023
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Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
Can you try to turn it off, unplug it, wait for like 30 seconds and turn it on again?
Customer Reply
Yeah I’ve done that and it’s the same still
Chris Wolker
Chris Wolker Tech Expert & Writer
Can you do anything with the screen? Like open the settings or leave the game?
Customer Reply
Visitor uploaded: image.jpg
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Size: 4006371
That’s my screen, I have completely unplugged the console and when I turn it on I’m still met with this
i can hear the Home Screen in the background but this is all I can see
Chris Wolker
Chris Wolker Tech Expert & Writer
Noted, thank you!
Press and hold the power button on the console for at least 10 seconds. Your console will reboot.
Customer Reply
While the console is on or off?
Chris Wolker
Chris Wolker Tech Expert & Writer
While it`s on. Press and hold the power button.
Customer Reply
It’s worked thank you so much
Chris Wolker
Chris Wolker Tech Expert & Writer
Is there anything else I can do for you today?

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