Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Hello yes! it’s *****!
Nice to meet you, *****!
Can you please explain the issue in detail?
Hii!! I am using my “spam” or second account right now to access instagram but my main account isn’t working. I can log into my account and change my password but before even looking at the instagram, I get something that asks me for my phone number. When I put my number in it says I will receive a confirmation number but I never received the number. I’ve don’t this process many times and I never was able to get a code back. I used my computer and was able to put my email in for a confirmation code and this was the first time I received one throughout this process, but when I put the code in it says it was unavailable. I don’t know if you are able to help but I’m really desperate to get my account back. Thank you let me know!!!
Did you try reisntalling the app and restarting your phone?
yes I did that multiple times
I see. When did thre issue start?
it started last night at around 7pm
Try following these steps, please:
The next part:
If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity. Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.
okay thank you so much! do you mind if I screen record the process to show you what goes wrong?
wow thank you so much! that was the first time I actually gotten somewhere i’ve been working on this all day that really helped!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no I’m all set thank you!
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