Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

Having trouble changing channels when its on foxtel

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

cannot change channels when on Foxtel  had to change batteries and has not worked since


Customer Replay

i have e manual on tv

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Is your remote not working?

Customer Replay

yes working but not changing channels on foxtel

Can you confirm please, that by pressing any button on the remote and you see the underside of your Foxtel Now box flashing RED.

Customer Replay

when i press the remote a red light flashes

Great! Thank you!

  1. Underneath the box, locate the ‘reset’ button
  2. Using a ballpoint pen or paperclip, press down on the button for less than 4 seconds, or until you see the ‘Factory data reset’ screen
  3. Using your remote control, select ‘Factory data reset’ and press the OK button
  4. Select ‘Erase everything’ and press the OK button
  5. Once the box has been restarted, complete the guided setup, log in using your Foxtel Now account, and reinstall any apps from the Google Play Store.

Is everything clear with the provided instruction?

Customer Replay

all working thankyou

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