Created: October 12, 2022

Having trouble changing channels when its on foxtel

Last Edit: November 17, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
cannot change channels when on Foxtel  had to change batteries and has not worked since
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Got it.
Customer Reply
i have e manual on tv
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Is your remote not working?
Customer Reply
yes working but not changing channels on foxtel
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Can you confirm please, that by pressing any button on the remote and you see the underside of your Foxtel Now box flashing RED.
Customer Reply
when i press the remote a red light flashes
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Great! Thank you!
1. On the underneath of the box, locate the ‘reset’ button
2. Using a ballpoint pen or paperclip, press down on the button for less than 4 seconds, or until you see the ‘Factory data reset’ screen
3. Using your remote control, select ‘Factory data reset’ and press the OK button
4. Select ‘Erase everything’ and press the OK button
5. Once the box has been restarted, complete guided setup, login using your Foxtel Now account and reinstall any apps from the Google Play Store.

Is everything clear with the provided instruction?
Customer Reply
all working thankyou