Updated: March 25, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Having a problem with the shows narrative back

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me what service/company you are referring to?

Customer Replay



Please give me a few minutes to check the information.

  1. Open the Peacock app on TV device ·
  2. Select the show episode or movie with audio description ·
  3. Select Audio & Subtitle option from player menu
Customer Replay

Off that's what the subtitles English is the

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So was it off?

Customer Replay

The subtitles yes but it's voice narrative
Right now iys just scrolling

Ok. Let`s try another way, *****

Customer Replay


All you have to do is head over to the Chrome browser or whatever browser you choose. After opening your browser of choice, type peacock.com.
After going to peacock.com and opening your show, move your mouse wheel to the bottom left corner of your screen. You must click on the yellow hearing box at the bottom.
To turn off the peacock narrator, click on “none,” and to turn it on, click on the language in which you want the audio description to appear on your screen.
Most of the time, it’s English, but if you see they offer a description in another language of your choice, you click on the language of choice. For example, French. Peacock TV will start narrating your audio in French immediately.

Customer Replay

Doesn't give me that option

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What do you see?

Customer Replay


If you want to turn the audio narrator on peacock tv but you are on your phone, the procedure is pretty much the same. The process you will learn in this section works whether you are on an iPhone or an android.

  • First, you must be watching a movie or show to be able to turn on or off Peacock’s audio narrator. Once your movie is loaded and playing, click anywhere on your phone’s screen.
  • You will see the speech bubble on the top right corner of your screen. Now click on it. To turn off the audio narrator, you need to click on none.
Customer Replay

Give me a sec

Sure, take your time, *****

Customer Replay

Ok got it and it says English

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To turn off the audio narrator, you need to click on none.

Customer Replay

Still don't do nothing

Can you Update Peacock App?

Customer Replay

I've taking the app off and downloading it again still doing it

Ok. Let me know the result, *****

Customer Replay

I did that b4 getting on the phone

Oh, Ok, got it

Customer Replay

It's working now

Awesome, ***** :)

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