Created: January 14, 2023

Have Dell Inspiron 5490AI0 Camera stopped working

Last Edit: January 14, 2023
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Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
Please follow this:
1. Open Start.
2. Search for Device Manager, and click the top result to open the app.
3. Expand the Imaging devices, Cameras or the Sound, video, and game controllers branch.
4. Check the camera appears in the list to confirm that Windows 10 is detecting it.
Customer Reply
Ok. I'm not Tech Savvy so give me some time.
Chris Wolker
Chris Wolker Tech Expert & Writer
Take your time
Customer Reply
Shows integrated Webcam twice
Chris Wolker
Chris Wolker Tech Expert & Writer
In what software you use your Web Camera?
Customer Reply
I think I have windows 11. How do I check to be sure?
Chris Wolker
Chris Wolker Tech Expert & Writer
I mean do you use your Web camera in your browser with web sites or Zoom, Skype applications?
Customer Reply
for signing into computer when it goes on and for zoom.
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it, Thanks for clarifying.
Let's reset your camera settings, follow this:
1. Open Windows Settings.
2. Go to Devices> Cameras.
3. Find the webcam you need in the list and left-click on it.
4. Select Configure.
5. On the next page, scroll down and click the Restore defaults button. Windows will apply the default settings without additional warning or action.
Customer Reply
how do I open Window Settings?
Chris Wolker
Chris Wolker Tech Expert & Writer
Open Start. -> click on gear icon "Settings"
Customer Reply
Not seeing Devices
Chris Wolker
Chris Wolker Tech Expert & Writer
It's must me second option on top near "System"
Customer Reply
not seeing Restore defaults button
When I do what you instruct me to do it covers up the chat. is there a way to put the chat to the side?
Chris Wolker
Chris Wolker Tech Expert & Writer
You can attach browser window to right or left side and open settings in another window
Customer Reply
How do I attach browser window to right or left side?
Chris Wolker
Chris Wolker Tech Expert & Writer
Click and hold left mouse button on the top of browser windows and move it to the side
Let me know when you ready
Customer Reply
Do you mean at top of chat where it is Green with your name and face?
Chris Wolker
Chris Wolker Tech Expert & Writer
No, the top side of your browser where is Tab located
Customer Reply
The Tab is at the top of screen. It says Chat. When I pull that to the side it moves then returns to where it was.
Chris Wolker
Chris Wolker Tech Expert & Writer
*****, I would like you to perform the next steps
1. Click on the magnifying glass from the taskbar.
2. Enter Device manager, and when it shows in search results, click to open.
3. Go to Imaging devices and click on the arrow on the left side to reveal your cam name.
Let me know then please
Customer Reply
Did so. It said device is working.
Chris Wolker
Chris Wolker Tech Expert & Writer
4. Now, right-click on the web camera and click on Properties.

5. Open the Driver tab and select Update driver if your driver needs updating, or, just click Update driver after right-clicking.

6. If you want to uninstall the driver, after Step 3, right-click on the cam name and choose Uninstall device.

7. In a pop-up window, select the box and click on Uninstall to confirm your choice.
After the driver is uninstalled, restart the laptop. It should reinstall the driver automatically, so check if the camera is working now.
Customer Reply
Just took photo of all your instructions and will follow them. It will pobably take some time. The chat will be covered. So I won't be able to tell you I'm still with you, if you ask.
Chris Wolker
Chris Wolker Tech Expert & Writer
Sure, *****. Take your time
Customer Reply
ok
Chris Wolker
Chris Wolker Tech Expert & Writer
Got you
Customer Reply
After right clicking update a window comes up asking: How do you want to search for drivers? Automatically or Browse my computer for driver. Which do I choose?
Chris Wolker
Chris Wolker Tech Expert & Writer
Please choose Automatically
Customer Reply
ok
Chris Wolker
Chris Wolker Tech Expert & Writer
Let me know then please
Customer Reply
says best driver is already installed
Chris Wolker
Chris Wolker Tech Expert & Writer
Okay
Then please restart your computer and check if the camera works
Customer Reply
When I restart will you still be with me?
Chris Wolker
Chris Wolker Tech Expert & Writer
You may lose a chat with me
But please do not worry
You may start a new chat with us
Chat history will be available to all of our experts
Customer Reply
Hope a restart works.
Chris Wolker
Chris Wolker Tech Expert & Writer
Anyways let us know then please
Customer Reply
ok
Chris Wolker
Chris Wolker Tech Expert & Writer
Thank you
Customer Reply
Camera is working now! thank you
Chris Wolker
Chris Wolker Tech Expert & Writer
I am so pleased to see your issue got resolved!

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