Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please follow this:
Ok. I'm not Tech Savvy so give me some time.
Take your time
Shows integrated Webcam twice
In what software you use your Web Camera?
I think I have windows 11. How do I check to be sure?
I mean do you use your Web camera in your browser with web sites or Zoom, Skype applications?
for signing into computer when it goes on and for zoom.
Got it, Thanks for clarifying.
Let's reset your camera settings, follow this:
how do I open Window Settings?
Open Start. -> click on gear icon "Settings"
Not seeing Devices
It's must me second option on top near "System"
not seeing Restore defaults button
When I do what you instruct me to do it covers up the chat. is there a way to put the chat to the side?
You can attach browser window to right or left side and open settings in another window
How do I attach browser window to right or left side?
Click and hold left mouse button on the top of browser windows and move it to the side
Let me know when you ready
Do you mean at top of chat where it is Green with your name and face?
No, the top side of your browser where is Tab located
The Tab is at the top of screen. It says Chat. When I pull that to the side it moves then returns to where it was.
*****, I would like you to perform the next steps
Let me know then please
Did so. It said device is working.
Just took photo of all your instructions and will follow them. It will pobably take some time. The chat will be covered. So I won't be able to tell you I'm still with you, if you ask.
Sure, *****. Take your time
Got you
After right clicking update a window comes up asking: How do you want to search for drivers? Automatically or Browse my computer for driver. Which do I choose?
Please choose Automatically
Let me know then please
says best driver is already installed
Okay
Then please restart your computer and check if the camera works
When I restart will you still be with me?
You may lose a chat with me
But please do not worry
You may start a new chat with us
Chat history will be available to all of our experts
Hope a restart works.
Anyways let us know then please
Thank you
Camera is working now! thank you
I am so pleased to see your issue got resolved!
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