Hello, thank you for using Howly.
Do you see any error messages? Because if the printer requires two cartridges, then yep they need to be in place
No only E04. What I mean is if both cartridges are empty does ***** have to buy two new cartridges despite never using the coloured one?
Got you
No, your friend only needs a black ink cartridge. If he will print a color document in the future, then yes, the printer will have problems with it. But for black/white documents he needs only a black inc cartridge
Oh great. My HP printer needs both to print all all but Canon are not so greedy it seems!
It can be
Can be what?
You should try to use only a black inc cartridge. It depends on the model. In general, it should work with black inc only
What is the model of the printer?
O.K. I'll get him a new black one and see. It is a PIXMAT S3355
Got you
Your friend can change settings to use only black ink. If he wants to print using only the
black ink or the color ink cartridge, he should follow the steps below.
You can use these instructions and check them. If you'll have any questions/ difficulties, you can always open this chat and contact Howly)
Thanks. I will go from here. Bye for now.
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