Updated: May 26, 2023
116 Views
Was it helpful?
author
by Thomas Johnson
Tech Expert & Writer
535 resolved issues

Cannot get logged in to Paramount +

Short summary:

  1. Reinstall the App: If you're encountering sign-in issues, try uninstalling the app from your iPad and then reinstalling it. This step can help resolve any potential app-related issues.
  2. Restart Router: Restart your router to ensure a stable internet connection. This step can be helpful, even if you're using Wi-Fi on your iPad.
  3. Try Cellular Data: If you have a cellular plan on your iPad, attempt to use cellular data instead of Wi-Fi to see if the sign-in issue persists. Test if you can successfully log in to your account.
  4. Try Another Device: If possible, try signing in to your Paramount+ account on another device, such as a smartphone. Confirm if you can log in and access content without any issues.
  5. Check iPadOS Updates: Ensure that your iPad's operating system (iPadOS) is up to date. Go to Settings > General > Software Update and check for any available updates. Install any pending updates if necessary.
  6. Turn On/Off Airplane Mode: Toggle Airplane Mode on your iPad by going to Settings and turning it on, then off. This action can help reset the network settings and potentially resolve connectivity issues.
  7. Reinstall App and Restart Device: If the sign-in error persists, uninstall the Paramount+ app again, restart your iPad, and then reinstall the app. Afterward, attempt to sign in once more.
  8. Check for VPN: Verify if any VPN (Virtual Private Network) apps are installed on your iPad. Disable or turn off the VPN, as it may interfere with the app's functionality.
  9. Disable VPN in Norton 360: Open the Norton 360 app and disable the VPN feature within the app's settings. Also, navigate to Settings > General on your iPad and ensure the VPN is turned off.
  10. Test Paramount+ App: Launch the Paramount+ app on your iPad and try signing in again.

Hello, thank you for using Howly.
Which device are you using to log into Paramount +?

image

Customer Replay

IPad

Got you!
What happens when you're trying to sign in to the account?

Customer Replay

Says to check connections, try agin later.

Do you get that error on your iPad?

Customer Replay

Yes, comes up when I tap play button.

banner 3

I see
What troubleshooting have you done so far?

Customer Replay

Deleted accounts, because my old email was hacked.

Noted, thank you.

Customer Replay

Started a new account, and cannot get into it.

Did you try to reinstall the app ?

Customer Replay

Yes.

banner 6

*****, could you please restart your router?

Customer Replay

I am on an iPad.

Do you use cellular data?

Customer Replay

My iPad has cellular plan, but I am on my home Wi-Fi.
I tried using cellular data.
Same thing came up.

Thank you for the clarification!
Are you able to log into the same account on another device?
Like your phone

Customer Replay

Have not tried.

banner 9

Are you able to try it now, please?

Customer Replay

Paramount is not on phone, do you want me to download app?

Yes, download the app if you can.
As an option, you can try to log into your Paramount + account on the iPad using the web version of it.
Please, follow the link below to do that:
https://www.paramountplus.com/account/signin/

Customer Replay

Yes, I accessed account on my phone.
It is playing.

Well done!

Customer Replay

I tried web version.

Could you please check if your iPad has the latest updated OS?

Customer Replay

What is OS?
new iPad.

iPadOS - the operating system on your iPad

Customer Replay

And look where?

Go to Settings > General > Software Update.

Customer Replay

Ok, but iPad is 3-days old.

I understand, but it will be better to double-check the updates for your iPad.

Customer Replay

IPadOS 16.4.1

Thank you for the clarification!
Could you please try to turn ON and then OFF the "Airplane Mode" on your iPad?

Customer Replay

I did.

I see
In this case, I recommend you to reinstall the app and restart your device once again.

Customer Replay

Same, trouble playing video, try later.
check connections.
Ok.

Please, let me know about your result.

Customer Replay

Same. Trouble playing video. Check connections, and try agin later.
I turned iPad off. After I deleted app. Then restarted iPad and reloaded app.

And error still the same, right?

Customer Replay

Correct, still same pop-up.
Tried agin, same results.

Tell me, please, does the issue exist only for Paramount+ app?

Customer Replay

Waiting.

Tell me, please, does the issue exist only for the Paramount+ app?

Customer Replay

Yes. And only on this device. Paramount worked on my iPhone.

Got it.
Have you checked if there are any available updates for your iPad?
I mean the iOS update, not the Paramount+ update.

Customer Replay

Yes, iPad is 4-days old.
it is up to date, I checked.
Yes.

Top answer

Okay, do you use any VPN apps on your iPad?

Customer Replay

Do not know what that is.
But, not that I know of.

A Virtual Private Network adds security and anonymity to users when they connect to web-based services and sites. A VPN hides the user's actual public IP address.

Customer Replay

Not that I know of. But I will check.
Says VPN connected

Could you send me a screenshot of where you see this message?

Customer Replay

Under general.

Top answer

Okay, do you see an option to disable the VPN?

Customer Replay

Tried to copy and paste screenshot, did not work.
My Norton 360 is not allowing me to turn it off.
Ok. The Norton 360 had locked the VPN on. I went into the Norton app and turned it off, then turned off under general.

Got it, thanks for clarifying that.

Customer Replay

paramount now works.
thank you very much.

Great,*****.
Do you have any additional questions I can help you with?

Customer Replay

No, I appreciate the help.

I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info