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Cannot get logged in to Paramount +
Short summary:
- Reinstall the App: If you're encountering sign-in issues, try uninstalling the app from your iPad and then reinstalling it. This step can help resolve any potential app-related issues.
- Restart Router: Restart your router to ensure a stable internet connection. This step can be helpful, even if you're using Wi-Fi on your iPad.
- Try Cellular Data: If you have a cellular plan on your iPad, attempt to use cellular data instead of Wi-Fi to see if the sign-in issue persists. Test if you can successfully log in to your account.
- Try Another Device: If possible, try signing in to your Paramount+ account on another device, such as a smartphone. Confirm if you can log in and access content without any issues.
- Check iPadOS Updates: Ensure that your iPad's operating system (iPadOS) is up to date. Go to Settings > General > Software Update and check for any available updates. Install any pending updates if necessary.
- Turn On/Off Airplane Mode: Toggle Airplane Mode on your iPad by going to Settings and turning it on, then off. This action can help reset the network settings and potentially resolve connectivity issues.
- Reinstall App and Restart Device: If the sign-in error persists, uninstall the Paramount+ app again, restart your iPad, and then reinstall the app. Afterward, attempt to sign in once more.
- Check for VPN: Verify if any VPN (Virtual Private Network) apps are installed on your iPad. Disable or turn off the VPN, as it may interfere with the app's functionality.
- Disable VPN in Norton 360: Open the Norton 360 app and disable the VPN feature within the app's settings. Also, navigate to Settings > General on your iPad and ensure the VPN is turned off.
- Test Paramount+ App: Launch the Paramount+ app on your iPad and try signing in again.
Hello, thank you for using Howly.
Which device are you using to log into Paramount +?
IPad
Got you!
What happens when you're trying to sign in to the account?
Says to check connections, try agin later.
Do you get that error on your iPad?
Yes, comes up when I tap play button.
I see
What troubleshooting have you done so far?
Deleted accounts, because my old email was hacked.
Noted, thank you.
Started a new account, and cannot get into it.
Did you try to reinstall the app ?
Yes.
*****, could you please restart your router?
I am on an iPad.
Do you use cellular data?
My iPad has cellular plan, but I am on my home Wi-Fi.
I tried using cellular data.
Same thing came up.
Thank you for the clarification!
Are you able to log into the same account on another device?
Like your phone
Have not tried.
Are you able to try it now, please?
Paramount is not on phone, do you want me to download app?
Yes, download the app if you can.
As an option, you can try to log into your Paramount + account on the iPad using the web version of it.
Please, follow the link below to do that:
https://www.paramountplus.com/account/signin/
Yes, I accessed account on my phone.
It is playing.
Well done!
I tried web version.
Could you please check if your iPad has the latest updated OS?
What is OS?
new iPad.
iPadOS - the operating system on your iPad
And look where?
Go to Settings > General > Software Update.
Ok, but iPad is 3-days old.
I understand, but it will be better to double-check the updates for your iPad.
IPadOS 16.4.1
Thank you for the clarification!
Could you please try to turn ON and then OFF the "Airplane Mode" on your iPad?
I did.
I see
In this case, I recommend you to reinstall the app and restart your device once again.
Same, trouble playing video, try later.
check connections.
Ok.
Please, let me know about your result.
Same. Trouble playing video. Check connections, and try agin later.
I turned iPad off. After I deleted app. Then restarted iPad and reloaded app.
And error still the same, right?
Correct, still same pop-up.
Tried agin, same results.
Tell me, please, does the issue exist only for Paramount+ app?
Waiting.
Tell me, please, does the issue exist only for the Paramount+ app?
Yes. And only on this device. Paramount worked on my iPhone.
Got it.
Have you checked if there are any available updates for your iPad?
I mean the iOS update, not the Paramount+ update.
Yes, iPad is 4-days old.
it is up to date, I checked.
Yes.
Do not know what that is.
But, not that I know of.
A Virtual Private Network adds security and anonymity to users when they connect to web-based services and sites. A VPN hides the user's actual public IP address.
Not that I know of. But I will check.
Says VPN connected
Could you send me a screenshot of where you see this message?
Under general.
Tried to copy and paste screenshot, did not work.
My Norton 360 is not allowing me to turn it off.
Ok. The Norton 360 had locked the VPN on. I went into the Norton app and turned it off, then turned off under general.
Got it, thanks for clarifying that.
paramount now works.
thank you very much.
Great,*****.
Do you have any additional questions I can help you with?
No, I appreciate the help.
I am so pleased to see your issue got resolved!
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