Updated: March 19, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

Cannot connect to existing kindle

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you want to connect your Kindle to an Amazon account?

Customer Replay

won't accept password
yes, amazon accy

Customer Replay

trying to restore existing kindle to status it once had

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author

Are you sure you are entering the correct password for your Amazon account?

Customer Replay

from my records - yes

author

Do you have access to your Amazon account?

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Customer Replay

won't allow me to change existing password
yes

author

Can you tell me the email address associated with your Amazon account?

Customer Replay

*****@gmail.com

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author

Do you have access to email account?

Customer Replay

i guess -- my wife uses amazon frequently and she uses my act

author

Let's try to recover your password!

Customer Replay

great i you caan do it - more power to u
sure

author

Follow these steps, please:

  1. Go to Password assistance: https://www.amazon.com/gp/css/account/forgot-password/email.html
  2. Enter this email address: *****@gmail.com
  3. Click Continue


And let me know if it's done!
Is everything clear with the provided instruction?

Customer Replay

well, i created a new password for amazon

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author

Oh, great!

Customer Replay

will that let me int my kinde now

author

Yes, try to enter it in your kindle, please

Customer Replay

k

author

:)
Keep me posted

Customer Replay

amazing i thik we did it

author

Excellent!
Did it all work out?

Customer Replay

well you did great. yes i think it did and now i'll go back to reading thank you much
b well and happy everything

author

You're welcome!πŸ˜‡
Is there anything else I can do for you today?

Customer Replay

no that was my bigest problem - solved!

author

*****, I am so pleased to see your issue got resolved!

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Our expert Mykola is online and ready to resolve your issues
488 resolved issues
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