Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you want to connect your Kindle to an Amazon account?
Do you want to connect your Kindle to an Amazon account?
Customer Reply
won't accept password
yes, amazon accy
yes, amazon accy
Got it.
Customer Reply
trying to restore existing kindle to status it once had
Are you sure you are entering the correct password for your Amazon account?
Customer Reply
from my records - yes
Do you have access to your Amazon account?
Customer Reply
won't allow me to change existing password
yes
yes
Can you tell me the email address associated with your Amazon account?
Customer Reply
*****@gmail.com
Do you have access to email account?
Customer Reply
i guess -- my wife uses amazon frequently and she uses my act
Let's try to recover your password!
Customer Reply
great i you caan do it - more power to u
sure
sure
Follow these steps, please:
1. Go to Password assistance: https://www.amazon.com/gp/css/account/forgot-password/email.html
2. Enter this email address: *****@gmail.com
3. Click Continue
And let me know if it's done!
Is everything clear with the provided instruction?
1. Go to Password assistance: https://www.amazon.com/gp/css/account/forgot-password/email.html
2. Enter this email address: *****@gmail.com
3. Click Continue
And let me know if it's done!
Is everything clear with the provided instruction?
Customer Reply
well, i created a new password for amazon
Oh, great!
Customer Reply
will that let me int my kinde now
Yes, try to enter it in your kindle, please
Customer Reply
k
:)
Keep me posted
Keep me posted
Customer Reply
amazing i thik we did it
Excellent!
Did it all work out?
Did it all work out?
Customer Reply
well you did great. yes i think it did and now i'll go back to reading thank you much
b well and happy everything
b well and happy everything
You're welcome!😇
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no that was my bigest problem - solved!
*****, I am so pleased to see your issue got resolved!
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