Updated: March 19, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

Cannot connect to existing kindle

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Do you want to connect your Kindle to an Amazon account?

Customer Replay

won't accept password
yes, amazon accy

Customer Replay

trying to restore existing kindle to status it once had

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Are you sure you are entering the correct password for your Amazon account?

Customer Replay

from my records - yes

Do you have access to your Amazon account?

image

Customer Replay

won't allow me to change existing password
yes

Can you tell me the email address associated with your Amazon account?

Customer Replay

*****@gmail.com

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Do you have access to email account?

Customer Replay

i guess -- my wife uses amazon frequently and she uses my act

Let's try to recover your password!

Customer Replay

great i you caan do it - more power to u
sure

Follow these steps, please:

  1. Go to Password assistance: https://www.amazon.com/gp/css/account/forgot-password/email.html
  2. Enter this email address: *****@gmail.com
  3. Click Continue


And let me know if it's done!
Is everything clear with the provided instruction?

Customer Replay

well, i created a new password for amazon

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Oh, great!

Customer Replay

will that let me int my kinde now

Yes, try to enter it in your kindle, please

Customer Replay

k

:)
Keep me posted

Customer Replay

amazing i thik we did it

Excellent!
Did it all work out?

Customer Replay

well you did great. yes i think it did and now i'll go back to reading thank you much
b well and happy everything

You're welcome!😇
Is there anything else I can do for you today?

Customer Replay

no that was my bigest problem - solved!

*****, I am so pleased to see your issue got resolved!

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