Created: January 19, 2023

Cannot connect to existing kindle

Last Edit: January 19, 2023
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Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
Do you want to connect your Kindle to an Amazon account?
Kindle
Customer Reply
won't accept password
yes, amazon accy
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Got it.
Customer Reply
trying to restore existing kindle to status it once had
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Are you sure you are entering the correct password for your Amazon account?
Customer Reply
from my records - yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Do you have access to your Amazon account?
Customer Reply
won't allow me to change existing password
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Can you tell me the email address associated with your Amazon account?
Customer Reply
*****@gmail.com
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Do you have access to email account?
Customer Reply
i guess -- my wife uses amazon frequently and she uses my act
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Let's try to recover your password!
Customer Reply
great i you caan do it - more power to u
sure
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Follow these steps, please:
1. Go to Password assistance: https://www.amazon.com/gp/css/account/forgot-password/email.html
2. Enter this email address: *****@gmail.com
3. Click Continue
And let me know if it's done!
Is everything clear with the provided instruction?
Customer Reply
well, i created a new password for amazon
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Oh, great!
Customer Reply
will that let me int my kinde now
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Yes, try to enter it in your kindle, please
Customer Reply
k
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
:)
Keep me posted
Customer Reply
amazing i thik we did it
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Excellent!
Did it all work out?
Customer Reply
well you did great. yes i think it did and now i'll go back to reading thank you much
b well and happy everything
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You're welcome!😇
Is there anything else I can do for you today?
Customer Reply
no that was my bigest problem - solved!
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
*****, I am so pleased to see your issue got resolved!

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