Hello, thank you for using Howly. Iβll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you want to connect your Kindle to an Amazon account?
won't accept password
yes, amazon accy
Got it.
trying to restore existing kindle to status it once had
Are you sure you are entering the correct password for your Amazon account?
from my records - yes
Do you have access to your Amazon account?
won't allow me to change existing password
yes
Can you tell me the email address associated with your Amazon account?
*****@gmail.com
Do you have access to email account?
i guess -- my wife uses amazon frequently and she uses my act
Let's try to recover your password!
great i you caan do it - more power to u
sure
Follow these steps, please:
And let me know if it's done!
Is everything clear with the provided instruction?
well, i created a new password for amazon
Oh, great!
will that let me int my kinde now
Yes, try to enter it in your kindle, please
k
:)
Keep me posted
amazing i thik we did it
Excellent!
Did it all work out?
well you did great. yes i think it did and now i'll go back to reading thank you much
b well and happy everything
You're welcome!π
Is there anything else I can do for you today?
no that was my bigest problem - solved!
*****, I am so pleased to see your issue got resolved!
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