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Can you assist me with the reinstallation of office 365 please?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Sure, let me assist you with 365 reinstall
Thanks
- Go to www.office.com and if you're not already signed in, select Sign in.
- Sign in with the account you associated with this version of Microsoft 365
- After signing in, From the Microsoft 365 home page select Install Office.
- Select Install
- This completes the download of Microsoft 365 to your device.
Let me know please when you're done. So I will provide you with the next steps then.
Thank you
Thank you Jake. I am now open into Office mate, however it is advising me that I require admin to complete this task?
Yes, you may submit you're admin
If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? Select Yes.
How do I do thisplease?
Could you please provide me with a screenshot of the message you get from Office 365 while installing it?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
I have choosen YES a number f times mare, but no luck
OK
I would appreciate a screenshot with that message
Visitor uploaded: Screenshot.img
Thank you
Please hit on Install apps
Not a prob mate
Let me know then please
OK
Thank you, *****!
Visitor uploaded: Screenshot.img
Done mate
Great!
Yes mate
Please check if you see Office shortcuts on your Desktop
I shall check now Jake...
Please do. Thank you
Visitor uploaded: Screenshot.img
I think not mate!!????
Thank you, *****
Please open a Saving folder on your PC
Where the files are saved from Internet
How do I complete this please mate??
Are you in Microsoft Edge browser?
Yes mate
Thank you
Please press combination of Ctrl+J
The folder will open
OK
Let me know then please
Visitor uploaded: Screenshot.img
Thank you
Yu're welcome
You're
Please take a look at the top right of your screen
Yes
You may notice Downloads pop up window
Please click on Open file
Precisely....
On Office file?
Yes, under OfficeSetupThere's a link Open file
Click on it please
Consider this done mate!
If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.
Then the install should start
Yes
Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Microsoft 365 applications on your computer. Select Close.
Visitor uploaded: Screenshot.img
It has been installing. Please wait when it is done
Certainly mate!
Thank you, *****!
Visitor uploaded: Screenshot.img
Great! Please click Close button
Thank you SO much Jake mate!!!
I tHANK YOU so much mate, and wish yourself a Brilliant Sturday also mate!!
Thank you for your words, *****!
It was a pleasure to help you!
You as well!
It was MY pleasure Jake and you are well sdeserved for the words also matew!! Take care too please!
Thank you, *****! I really appreciate your feedback!
Its deserved my friend!!
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