Created: February 22, 2023

Can you assist me with the reinstallation of office 365 please?

Last Edit: February 22, 2023
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Jake Jeong
Jake Jeong Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
Sure, let me assist you with 365 reinstall
Customer Reply
Thanks
Jake Jeong
Jake Jeong Tech Expert & Writer
1. Go to www.office.com and if you're not already signed in, select Sign in.
2. Sign in with the account you associated with this version of Microsoft 365
3. After signing in, From the Microsoft 365 home page select Install Office.
4. Select Install 5. This completes the download of Microsoft 365 to your device.
Let me know please when you're done. So I will provide you with the next steps then.
Thank you
Customer Reply
Thank you Jake. I am now open into Office mate, however it is advising me that I require admin to complete this task?
Jake Jeong
Jake Jeong Tech Expert & Writer
Yes, you may submit you're admin
If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? Select Yes.
Customer Reply
How do I do thisplease?
Jake Jeong
Jake Jeong Tech Expert & Writer
Could you please provide me with a screenshot of the message you get from Office 365 while installing it?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
I have choosen YES a number f times mare, but no luck
OK
Jake Jeong
Jake Jeong Tech Expert & Writer
I would appreciate a screenshot with that message
Customer Reply
Visitor uploaded: Screenshot.img
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you
Please hit on Install apps
Customer Reply
Not a prob mate
Jake Jeong
Jake Jeong Tech Expert & Writer
Let me know then please
Customer Reply
OK
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you, *****!
Customer Reply
Visitor uploaded: Screenshot.img
Done mate
Jake Jeong
Jake Jeong Tech Expert & Writer
Great!
Customer Reply
Yes mate
Jake Jeong
Jake Jeong Tech Expert & Writer
Please check if you see Office shortcuts on your Desktop
Customer Reply
I shall check now Jake...
Jake Jeong
Jake Jeong Tech Expert & Writer
Please do. Thank you
Customer Reply
Visitor uploaded: Screenshot.img
I think not mate!!????
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you, *****
Please open a Saving folder on your PC
Where the files are saved from Internet
Customer Reply
How do I complete this please mate??
Jake Jeong
Jake Jeong Tech Expert & Writer
Are you in Microsoft Edge browser?
Customer Reply
Yes mate
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you
Please press combination of Ctrl+J
The folder will open
Customer Reply
OK
Jake Jeong
Jake Jeong Tech Expert & Writer
Let me know then please
Customer Reply
Visitor uploaded: Screenshot.img
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you
Customer Reply
Yu're welcome
You're
Jake Jeong
Jake Jeong Tech Expert & Writer
Please take a look at the top right of your screen
Customer Reply
Yes
Jake Jeong
Jake Jeong Tech Expert & Writer
You may notice Downloads pop up window
Please click on Open file
Customer Reply
Precisely....
On Office file?
Jake Jeong
Jake Jeong Tech Expert & Writer
Yes, under OfficeSetupThere's a link Open file
Click on it please
Customer Reply
Consider this done mate!
Jake Jeong
Jake Jeong Tech Expert & Writer
If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.
Then the install should start
Customer Reply
Yes
Jake Jeong
Jake Jeong Tech Expert & Writer
Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Microsoft 365 applications on your computer. Select Close.
Customer Reply
Visitor uploaded: Screenshot.img
Jake Jeong
Jake Jeong Tech Expert & Writer
It has been installing. Please wait when it is done
Customer Reply
Certainly mate!
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you, *****!
Customer Reply
Visitor uploaded: Screenshot.img
Jake Jeong
Jake Jeong Tech Expert & Writer
Great! Please click Close button
Customer Reply
Thank you SO much Jake mate!!!
I tHANK YOU so much mate, and wish yourself a Brilliant Sturday also mate!!
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you for your words, *****!
It was a pleasure to help you!
You as well!
Customer Reply
It was MY pleasure Jake and you are well sdeserved for the words also matew!! Take care too please!
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you, *****! I really appreciate your feedback!
Customer Reply
Its deserved my friend!!
Jake Jeong
Jake Jeong Tech Expert & Writer
☺️
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