Updated: April 05, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

Can not sigh into Facebook

My wife changed password to old Facebook account

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice to meet you also

Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Saturday my wife wanted to get back on facebook
My grandson asked her with what account she wanted to use
She said her oldest account which she has not used for awhile
Forgetting that changing accounts what affect facebook sign in
Her name is ***** if that helps


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Do I understand you correctly, you do not remember the password for your account?

Customer Replay

She has a picture on her profile her old account has her standing up with the I got my shot
That is right
She has two accounts

Okay, to reset your password if you're not logged in to Facebook:

  1. Click Forgotten password? on the login page.
  2. Type the email address, mobile phone number, full name, or username associated with your account, then click Search.
  3. Follow the on-screen instructions.
Customer Replay

Thank you it worked

Is there anything else I can do for you today?

Customer Replay

No sir thank you so very much have a great evening

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You are always welcome!
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