Updated: May 30, 2023
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by Viktoriia Yushkevych
Tech Expert & Writer
375 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

Big Button 200 telephone has ceased working, no sound on lifting the handset

Short summary:

  1. Check for physical damage: Inspect the phone and its cables for any signs of physical damage, such as frayed wires or loose connections. Ensure that all cables are securely connected.
  2. Replace the batteries: If your phone uses batteries, switch them out with fresh ones to eliminate the possibility of a power issue.
  3. Unplug the phone: Disconnect the phone from the power source by unplugging it from the socket. This will allow for a complete power cycle.
  4. Clean the buttons: Carefully clean the buttons on the phone using a soft, dry cloth. Make sure to remove any dirt, dust, or debris that may be causing the buttons to stick down.
  5. Reconnect the phone: Plug the phone back into the socket to restore power. Ensure that all connections are secure.
  6. Test the phone: Pick up the receiver and check if there are lights and a dial tone. Try making a test call to verify if the phone is working properly.

Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur?

Customer Replay

Noticed today this morning, no lights on device, picked up receiver was silent, no tone. Phone was last used yesterday - incoming call


Thank you for sharing information! Did you try something to solve the issue?

Customer Replay

Switched batteries just in case, followed instruction to unplug socket while doing this.

Okay, sure! And after replacing the batteries nothing changes, right?

Customer Replay

I received one tel call successfully, was able to have conversation. An hour later phone rang again, but no tone was heard, and no connection, silent. Have tried unplugging and reconnecting since without

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Noted, are you sure that all cables are undamaged and good-connected?

Customer Replay

without success, I have tried to check cables, thy donot appear to be damaged?

Top answer

Are you sure that none of the buttons are stuck down?

Customer Replay

Will have a check, phone is in hallway, so i have to leave computer.

Take your time! No need to hurry

Customer Replay

Good news, after disconnecting again, & cleaning buttons, phone is now working!

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Perfect! You did a great job, *****!

Customer Replay

Many thanks for your patience.

Sure! You're always welcome here
I wish you the best!

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