Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
HP OFFICEJET 8022E ALL-IN-ONE A problem has occured witgh your HP account and you will not be able to print until this is resolved
Yes, I see
Have you tried to fix it already?
Have you tried to fix it already?
Customer Reply
No warning, just turned it on and tried to print
yes
tried virtual assistant, turning and unplugging printer, deleted printer and reinstalled it
yes
tried virtual assistant, turning and unplugging printer, deleted printer and reinstalled it
Okay, thank you for the information!
Did you use the HP Smart app?
Did you use the HP Smart app?
Customer Reply
yes
and even updated all my computer drivers
and even updated all my computer drivers
How has it ended in the application?
Customer Reply
showed there were no problems
Okay, I see
Customer Reply
first it showed that it was offline and then changed to problem in HP account
Got it!
Do you see any code of the error?
Do you see any code of the error?
Customer Reply
no
Okay
Can you remember if you signed up for any HP plan in the past?
Can you remember if you signed up for any HP plan in the past?
Customer Reply
can't mremember but the warranty expired Dec 31
To check it, please, go here https://www.hpsmart.com/us/en and sign in to your account and see if you have any notifications there
Customer Reply
I had forgotten to update my credit card information. Now it works
Okay, great!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
no, you have been a big help
I`m so glad to hear it! Would you be so kind to rate this chat? You can do that by taping the Thumb-Up button near the chat window
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