Updated: March 16, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

AN error has occured with your HP account and you won't be able to printy until this is resolved

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

HP OFFICEJET 8022E ALL-IN-ONE A problem has occured witgh your HP account and you will not be able to print until this is resolved


Yes, I see
Have you tried to fix it already?

Customer Replay

No warning, just turned it on and tried to print
tried virtual assistant, turning and unplugging printer, deleted printer and reinstalled it

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Okay, thank you for the information!
Did you use the HP Smart app?

Customer Replay

and even updated all my computer drivers

How has it ended in the application?

Customer Replay

showed there were no problems

Okay, I see

Customer Replay

first it showed that it was offline and then changed to problem in HP account

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Got it!
Do you see any code of the error?

Customer Replay


Can you remember if you signed up for any HP plan in the past?

Customer Replay

can't mremember but the warranty expired Dec 31

To check it, please, go here https://www.hpsmart.com/us/en and sign in to your account and see if you have any notifications there

Customer Replay

I had forgotten to update my credit card information. Now it works

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Okay, great!
Do you have any additional questions I can help you with?

Customer Replay

no, you have been a big help

I`m so glad to hear it! Would you be so kind to rate this chat? You can do that by taping the Thumb-Up button near the chat window

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