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AN error has occured with your HP account and you won't be able to printy until this is resolved
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
HP OFFICEJET 8022E ALL-IN-ONE A problem has occured witgh your HP account and you will not be able to print until this is resolved
Yes, I see
Have you tried to fix it already?
No warning, just turned it on and tried to print
yes
tried virtual assistant, turning and unplugging printer, deleted printer and reinstalled it
Okay, thank you for the information!
Did you use the HP Smart app?
yes
and even updated all my computer drivers
How has it ended in the application?
showed there were no problems
Okay, I see
first it showed that it was offline and then changed to problem in HP account
Got it!
Do you see any code of the error?
no
Okay
Can you remember if you signed up for any HP plan in the past?
can't mremember but the warranty expired Dec 31
To check it, please, go here https://www.hpsmart.com/us/en and sign in to your account and see if you have any notifications there
I had forgotten to update my credit card information. Now it works
Okay, great!
Do you have any additional questions I can help you with?
no, you have been a big help
I`m so glad to hear it! Would you be so kind to rate this chat? You can do that by taping the Thumb-Up button near the chat window
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