Updated: March 18, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

Amazon Prime cancel and refund

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
What do you need help with?

Customer Replay

2 items I have Ordered but charged for 1 returned to sender unopened no refund,2nd didn’t order but seller said it was lost in transit still no refund.I didn’t request Amazon prime but charged for it I
Should have said I DIDNT order but cos I viewed them ages ago you despatched them.


So you ordered 2 things from Amazon, then refunded them but could only refund 1 thing, and then gor charged for Amazon Prime and want a refund too?

Customer Replay

Yes I want refund on Prime ascwell

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Ok, lets refund Prime first

Customer Replay


Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!

Customer Replay

should I try to contact the seller again regarding the 2 items.?

Yes, if you want a refund for those items

Customer Replay

I will try again then

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So, if you want to cancel your Amazon Prime subscribtion you need to go to the https://www.amazon.com/?tag=lsmedia-4033-20

  1. Then click on "Accounts & Lists"
  2. And in the drop-down list pick "Prime Membership"
  3. Please let me know once it's done.
Customer Replay

so I was charged in November & December for prime £8.99 both months ans also 99p I was out of the country all November .

You will get a refund if you didn't use the benefits that the subscribtion gives, in other case you will only cancel it

Customer Replay

Yes have gone through think I have managed to cancel membership so will the refund be processed

So you have already canceled the membership?

Customer Replay


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So when you were canceling it, did you pick "Cancel my benefits"?

Customer Replay

yes I think so

Customer Replay

Ok thanks for help

Now if you want more information about refund you should call Amazons support and ask there, because unfortunately we do not possess information from their databases
Here is supports number (888) 280-4331
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No that’s great thanksv

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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