Updated: April 05, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

After a power cut my HP Envy 6030 will not print.

It is connected to internet but is offline How to fix?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please provide the version of Windows that you use?
Is it 11?

Customer Replay

Not 11 but 10

Got it
Please, check if your printer is not in Offline mode.


Customer Replay

Select Start > Settings > Devices > Printers & scanners . Then select your printer > Open print queue. Under Printer, make sure Use Printer Offline is not selected.

banner 3

Printer offline is not selected

Customer Replay

Got it
Please, try to set your printer as default:
Select Start > Settings > Devices > Printers & scanners .
Select your printer and then select Open queue.
Select Printer, then select Set As Default Printer, and clear Pause Printing and Use Printer Offline if they
are selected.
If you see a message that says, "Windows will stop managing your default printer for you," select OK.

selected set as default printer. Pause printing and printer offline were not selected

Customer Replay

Got it
Let's try to clean the print queue:
Select Start > Settings > Devices > Printers & scanners.
Select your printer and then select Open queue.
Under Document Name, select any documents listed, then select Document, and select Cancel.

there is nothing in the print queue

Customer Replay

Got it
Please, try to unplug and restart your printer. Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
After this, you can try to print something to check if the issue persists.

banner 6

I have done this - the informationlight is showing as is the wifi light is showing but not flashing

Customer Replay

Got it
Solid blue light indicates that wireless connection has been established and you can print. Slow blinking light indicates that wireless is on, but the printer is not connected to a network. So, it's solid blue light and not blinking, right?

Customer Replay

Got it
Try to do this please:
Go to Search in the taskbar, type services, and then select Services in the list of results.
Find the Print Spooler service it, and select Restart.

cant find services

Customer Replay

Please, Click Win button + R button and type services.msc
To open Services.
So, how is it going?

banner 9

It tells me this service is running - automatic

Customer Replay

So, have you done this?
Select and hold it, and select Restart.

yes I have now done this

Customer Replay

Please, restart your computer now and try to check how it works.

It is now printing - thank you for all help and patienced

Customer Replay

Great job!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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