Created: January 21, 2023

After a power cut my HP Envy 6030 will not print.

It is connected to internet but is offline How to fix?
Last Edit: January 21, 2023
Get Expert Help Now Get Expert Help Now
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
Could you please provide the version of Windows that you use?
Is it 11?
Customer Reply
Not 11 but 10
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Please, check if your printer is not in Offline mode.
HP Envy 6030
Select Start > Settings > Devices > Printers & scanners . Then select your printer > Open print queue. Under Printer, make sure Use Printer Offline is not selected.
Customer Reply
Printer offline is not selected
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Please, try to set your printer as default:
Select Start > Settings > Devices > Printers & scanners .
Select your printer and then select Open queue.
Select Printer, then select Set As Default Printer, and clear Pause Printing and Use Printer Offline if they
are selected.
If you see a message that says, "Windows will stop managing your default printer for you," select OK.
Customer Reply
selected set as default printer. Pause printing and printer offline were not selected
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Let's try to clean the print queue:
Select Start > Settings > Devices > Printers & scanners.
Select your printer and then select Open queue.
Under Document Name, select any documents listed, then select Document, and select Cancel.
Customer Reply
there is nothing in the print queue
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Please, try to unplug and restart your printer. Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
After this, you can try to print something to check if the issue persists.
Customer Reply
I have done this - the informationlight is showing as is the wifi light is showing but not flashing
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Solid blue light indicates that wireless connection has been established and you can print. Slow blinking light indicates that wireless is on, but the printer is not connected to a network. So, it's solid blue light and not blinking, right?
Customer Reply
Yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Try to do this please:
Go to Search in the taskbar, type services, and then select Services in the list of results.
Find the Print Spooler service it, and select Restart.
Customer Reply
cant find services
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Please, Click Win button + R button and type services.msc
To open Services.
So, how is it going?
Customer Reply
It tells me this service is running - automatic
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
So, have you done this?
Select and hold it, and select Restart.
Customer Reply
yes I have now done this
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Good!
Please, restart your computer now and try to check how it works.
Customer Reply
It is now printing - thank you for all help and patienced
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great job!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!