Created: November 10, 2022

After a bad move yesterday I now have two profiles, both with my name in Messenger

One of them was/is my wife’s profile. I would like to change the name of her profile back to something eitheir with her name or something close. The file I would change is the one masquerading as me on her iPhone 6.
Last Edit: November 14, 2022
Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
So, you need to change the profile name, right ?
Customer Reply
yes, I think that’s what I need to do to eliminate confusion. One issue is that we both were using the same cell phone #!and email, for what it’s worth.
Mia Green
Mia Green Tech Expert & Writer
Do you use Facebook Messenger?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
Okay
Customer Reply
i am a neophyte, so I will need detailed , step by step instructions.
Mia Green
Mia Green Tech Expert & Writer
Understood, working on it
Now, *****, please take your time and follow steps below
1. Open the Messenger app.
2. Tap the Home tab. It's the house-shaped icon in the bottom left corner of the screen.
(If Messenger opens to a conversation, tap the Back button in the top left corner of the screen first.)
3. Tap the user profile icon. This is the person-shaped button in the top left corner of the screen.
4. Tap Username. It's one of the first options below your profile picture.
5. Tap Edit Username. This option will pop up at the bottom of the screen.
6. Type in a new username (write wife’s name ).
7. Tap Save. It's in the top right corner of the screen. You have successfully changed your Facebook Messenger username!
Customer Reply
Yo’s is on her iPhone 6 ?
Mia Green
Mia Green Tech Expert & Writer
What do you mean ?
Customer Reply
my iPhone is an iPhoneXR and hers is an iPhone 6s . I think the most of her previous Messenger files are still on her iPhone 6 !!
Mia Green
Mia Green Tech Expert & Writer
Okay
Let’s clarify, now your wife uses iphone 6 with her messenger. Do you need her account to be on iPhone XR ? Or you just want to change her profile name on her Iphone 6 ?
Customer Reply
I think just on her iPhone 6 until
Mia Green
Mia Green Tech Expert & Writer
okay
Customer Reply
i see how this turns out
Mia Green
Mia Green Tech Expert & Writer
in this case take iPhone 6 and try to follow the instructions I sent to you above
Customer Reply
OK, but it’s going to take a bit, I have a lot else going on !!
Mia Green
Mia Green Tech Expert & Writer
Take your time
Customer Reply
Thanks
Mia Green
Mia Green Tech Expert & Writer
Tell me when it’s done
Any success ?
Customer Reply
The only way I can open messenger is thru FB on the iPhone 6. So open FB the tap
Mia Green
Mia Green Tech Expert & Writer
Do you use Facebook app on Iphone 6?
Customer Reply
messenger in upper right hand corner.
Mia Green
Mia Green Tech Expert & Writer
Right
Customer Reply
Yes, for use FB on #6
Do use
Mia Green
Mia Green Tech Expert & Writer
1. Open Facebook app
2. Press messenger icon right corner
Customer Reply
Yes I can / have done that
Mia Green
Mia Green Tech Expert & Writer
3.In the upper left corner in messenger you will see small profile photo, click on it
Customer Reply
yep
Mia Green
Mia Green Tech Expert & Writer
Scroll down and look for button "Account settings", press it
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Can you see the field "Personal information"?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
click on it
Customer Reply
Ok
Mia Green
Mia Green Tech Expert & Writer
The first line is "name" , click on it
Customer Reply
ok
done
Mia Green
Mia Green Tech Expert & Writer
If it asks to login on Facebook, do it. After this, you will be transferred to the page where you can change the name
Customer Reply
i don’t think it asks that, you can change , then a button to review changes
Mia Green
Mia Green Tech Expert & Writer
Then try to change name
Customer Reply
i am thinking of only adding her middle initial
Mia Green
Mia Green Tech Expert & Writer
Okay
Customer Reply
I need a few
Mia Green
Mia Green Tech Expert & Writer
sure
Customer Reply
I went thru all the steps but nothing looks to be changed
Mia Green
Mia Green Tech Expert & Writer
Did you click on "review changes"?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
After that , you need to enter your Facebook password and press "save changes"
Customer Reply
I did that
Mia Green
Mia Green Tech Expert & Writer
Okay
Now, please, close the messenger and open it again
In the upper left corner in messenger you will see small profile photo, click on it and check for changes in name
Customer Reply
No changes
Mia Green
Mia Green Tech Expert & Writer
Understood
Customer Reply
Just so you know I shut the i6 down completely and rebooted
Mia Green
Mia Green Tech Expert & Writer
Let’s use your second device - Iphone XR , try to go through steps you did on Iphone 6
Take Iphone XR
1. Open Facebook app
2. Press messenger icon right corner
3.In the upper left corner in messenger you will see small profile photo, click on it
4.Scroll down and look for button "Account settings", press it
5. click field "Personal information"
6.The first line is "name" , click on it
Customer Reply
I’ve done all of that
Mia Green
Mia Green Tech Expert & Writer
any result?
Customer Reply
screen asks for Full Name
Mia Green
Mia Green Tech Expert & Writer
Got you
Customer Reply
with the new name I put in 30 minutes ago
then it says you can’t change your FB name again now, but you can change the order of the first and last names.
Mia Green
Mia Green Tech Expert & Writer
Well , the profile names in messengers are connected to your Facebook accounts. Do you have separate accounts with your wife ? I mean, one should be for you, one for her.
Customer Reply
can’t change again for 60 days, but you can reverse new order or switch back to previous name
Mia Green
Mia Green Tech Expert & Writer
'can’t change again for 60 days' this means name changing was successful.
Because Facebook allows to change the name once for 60 days.
Customer Reply
Not sure of above. I think she was just a separate file under my name. I.e. we had 75 separate files , one of which was my name and another her name
shevwas A seperate file in my account.
Mia Green
Mia Green Tech Expert & Writer
Let’s check this :
On Iphone 6 you have wife’s Facebook account and messenger , right? Or you log in with your account ?
Customer Reply
No I have a separate FB file for her on i6 with separate UN and PW for her. Same for me on iRX
Mia Green
Mia Green Tech Expert & Writer
Okay
got you
Customer Reply
i thought I had changed that on i6 to *****two last name
*****two Lastname
you can’t have too many capital letters or any numbers
Mia Green
Mia Green Tech Expert & Writer
Okay, let’s try next steps
1. Take a screenshot of your profile.
2. Go to Settings & Privacy / Settings.
3. Then, go to Account Settings / Personal Information.
4. Tap on Name under General.
5. Tap on Learn More.
Customer Reply
Sorry but how do I get to profile on i6
Mia Green
Mia Green Tech Expert & Writer
Open your Facebook app
Customer Reply
Ok
Mia Green
Mia Green Tech Expert & Writer
click on "three lines" in the lower right corner
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
At the the top you can see your profile photo and button "see your profile " - click on it
Customer Reply
and how to do a screen shot
i get them accidentally but never done one on purpose
Mia Green
Mia Green Tech Expert & Writer
To take a screenshot on your iPhone:
Press the side button and the volume up button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen.
Customer Reply
can’t get a screenshot
Mia Green
Mia Green Tech Expert & Writer
Take you time, try again , please
Customer Reply
how long to hold those buttons down
Mia Green
Mia Green Tech Expert & Writer
Customer Reply
??
Mia Green
Mia Green Tech Expert & Writer
*****,please , try this method to take a screenshot
Customer Reply
It worked on the RX, but not the 6
Mia Green
Mia Green Tech Expert & Writer
1. Press the side button and the Home button at the same time
2.Quickly release both buttons
Customer Reply
ok that worked on the 6ok got on 6
Mia Green
Mia Green Tech Expert & Writer
After you took a screenshot :
Go to Settings & Privacy / Settings.
Customer Reply
how
Mia Green
Mia Green Tech Expert & Writer
open your Facebook app
lower right corner with the button "menu" - click on it
Customer Reply
on the screenshot
Mia Green
Mia Green Tech Expert & Writer
No, we do not use screenshot for now
Just open Facebook app on Iphone 6 as you usually do it
Customer Reply
Ok
Mia Green
Mia Green Tech Expert & Writer
lower right corner with the button "menu" - click on it
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Scroll down and there you can see "Settings and privacy" - click on it
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Then, go to Account Settings / Personal Information
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Tap on Name under General
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Tap on Learn More
Customer Reply
Don’t see learn more
Mia Green
Mia Green Tech Expert & Writer
Got it.
Customer Reply
its that screen change name order or go back to prev name
Mia Green
Mia Green Tech Expert & Writer
You are doing this in the Messenger app, correct?
Customer Reply
the name thre is the new name *****two Lastname
Mia Green
Mia Green Tech Expert & Writer
Are you seeing this in the Messenger app?
Customer Reply
I took a screen shot in Messenger but then you said go back to FB
Mia Green
Mia Green Tech Expert & Writer
Got it.
Please try to use this link to the form: https://www.facebook.com/help/contact/1417759018475333
Customer Reply
I can’t find that link on the 6
Mia Green
Mia Green Tech Expert & Writer
You can copy the link and send it via text message to the iPhone 6.
https://www.facebook.com/help/contact/1417759018475333
Customer Reply
its on thevRX
Mia Green
Mia Green Tech Expert & Writer
Please use the link on the phone that is logged into your wife's account.
Customer Reply
I can’t find your link on the 6
Mia Green
Mia Green Tech Expert & Writer
You can hold down the link for a second or two and click "Copy link"
The open the Messages app on your phone and paste the link in the chat with your wife to send it to the iPhone 6.
Customer Reply
I have done all that I think but can’t find the message ap on the 6
On the RX message ap it is in a message with her email address
Mia Green
Mia Green Tech Expert & Writer
And, using the iPhone 6 and Facebook account of your wife on the same phone, have you done this?:
1. Click your profile picture in the top right of Facebook.
2. Select Settings & privacy, then click Settings.
3. Click Name.
4. Enter your name and click Review Change.
5. Enter your password and click Save Changes.
Customer Reply
At this point our options may only be to go back to the previous name or reverse the new name I tried that didn’t work
Mia Green
Mia Green Tech Expert & Writer
Can you go first to the previous name? And try after that?
Customer Reply
et Me try again
Mia Green
Mia Green Tech Expert & Writer
Thank you!
Customer Reply
ok I’ve done that on the 6
Mia Green
Mia Green Tech Expert & Writer
Great, what are the results?
Customer Reply
i don’t know but thanks I’m too sleepy to continue
Mia Green
Mia Green Tech Expert & Writer
No problem!
We are available 24/7, you can refer your questions anytime.
Customer Reply
it changed back to my wife’s name
thanks
Mia Green
Mia Green Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no in addition I reversed the order of her actual name
Mia Green
Mia Green Tech Expert & Writer
Great!
Please feel free to contact us at any time. We'll be happy to help you.