Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
So, you need to change the profile name, right ?
yes, I think that’s what I need to do to eliminate confusion. One issue is that we both were using the same cell phone #!and email, for what it’s worth.
Do you use Facebook Messenger?
i am a neophyte, so I will need detailed , step by step instructions.
Understood, working on it
Now, *****, please take your time and follow the steps below
Yo’s is on her iPhone 6 ?
What do you mean ?
my iPhone is an iPhoneXR and hers is an iPhone 6s . I think the most of her previous Messenger files are still on her iPhone 6 !!
Let’s clarify, now your wife uses iphone 6 with her messenger. Do you need her account to be on iPhone XR ? Or you just want to change her profile name on her Iphone 6 ?
I think just on her iPhone 6 until
i see how this turns out
in this case take iPhone 6 and try to follow the instructions I sent to you above
OK, but it’s going to take a bit, I have a lot else going on !!
Take your time
Tell me when it’s done
Any success ?
The only way I can open messenger is thru FB on the iPhone 6. So open FB the tap
Do you use Facebook app on Iphone 6?
messenger in upper right hand corner.
Yes, for use FB on #6
Yes I can / have done that
In the upper left corner in messenger you will see small profile photo, click on it
Scroll down and look for button "Account settings", press it
Can you see the field "Personal information"?
click on it
The first line is "name" , click on it
If it asks to login on Facebook, do it. After this, you will be transferred to the page where you can change the name
i don’t think it asks that, you can change , then a button to review changes
Then try to change name
i am thinking of only adding her middle initial
I need a few
I went thru all the steps but nothing looks to be changed
Did you click on "review changes"?
After that , you need to enter your Facebook password and press "save changes"
I did that
Now, please, close the messenger and open it again
In the upper left corner in messenger you will see small profile photo, click on it and check for changes in name
Just so you know I shut the i6 down completely and rebooted
Let’s use your second device - iPhone XR, try to go through the steps you did on iPhone 6
Take iPhone XR
I’ve done all of that
screen asks for Full Name
with the new name I put in 30 minutes ago
then it says you can’t change your FB name again now, but you can change the order of the first and last names.
Well, the profile names in messengers are connected to your Facebook accounts. Do you have separate accounts with your wife? I mean, one should be for you, one for her.
can’t change again for 60 days, but you can reverse new order or switch back to previous name
'can’t change again for 60 days' this means the name change was successful.
Because Facebook allows changing the name once for 60 days.
Not sure of above. I think she was just a separate file under my name. I.e. we had 75 separate files , one of which was my name and another her name
shevwas A seperate file in my account.
Let’s check this :
On Iphone 6 you have wife’s Facebook account and messenger , right? Or you log in with your account ?
No I have a separate FB file for her on i6 with separate UN and PW for her. Same for me on iRX
i thought I had changed that on i6 to *****two last name
you can’t have too many capital letters or any numbers
Okay, let’s try the next steps
Sorry but how do I get to profile on i6
Open your Facebook app
click on "three lines" in the lower right corner
At the the top you can see your profile photo and button "see your profile " - click on it
and how to do a screen shot
i get them accidentally but never done one on purpose
To take a screenshot on your iPhone:
can’t get a screenshot
Take you time, try again , please
how long to hold those buttons down
*****, please, try this method to take a screenshot
It worked on the RX, but not the 6
ok that worked on the 6ok got on 6
After you took a screenshot : Go to Settings & Privacy / Settings.
open your Facebook app lower right corner with the button "menu" - click on it
on the screenshot
No, we do not use screenshot for now Just open Facebook app on Iphone 6 as you usually do it
lower right corner with the button "menu" - click on it
Scroll down and there you can see "Settings and privacy" - click on it
Then, go to Account Settings / Personal Information
Tap on Name under General
Tap on Learn More
Don’t see learn more
its that screen change name order or go back to prev name
You are doing this in the Messenger app, correct?
the name thre is the new name *****two Lastname
Are you seeing this in the Messenger app?
I took a screen shot in Messenger but then you said go back to FB
Got it. Please try to use this link to the form: https://www.facebook.com/help/contact/1417759018475333
I can’t find that link on the 6
You can copy the link and send it via text message to the iPhone 6. https://www.facebook.com/help/contact/1417759018475333
its on thevRX
Please use the link on the phone that is logged into your wife's account.
I can’t find your link on the 6
You can hold down the link for a second or two and click "Copy link" The open the Messages app on your phone and paste the link in the chat with your wife to send it to the iPhone 6.
I have done all that I think but can’t find the message ap on the 6 On the RX message ap it is in a message with her email address
And, using the iPhone 6 and Facebook account of your wife on the same phone, have you done this?:
At this point our options may only be to go back to the previous name or reverse the new name I tried that didn’t work
Can you go first to the previous name? And try after that?
et Me try again
ok I’ve done that on the 6
Great, what are the results?
i don’t know but thanks I’m too sleepy to continue
No problem! We are available 24/7, you can refer your questions anytime.
it changed back to my wife’s name thanks
Is there anything else I can do for you today?
no in addition I reversed the order of her actual name
Great! Please feel free to contact us at any time. We'll be happy to help you.
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