Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

Advertising keeps appearing on the screen

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

This computer has been infected with a virussuggesting we buy Norton etc. I have run my webroot f

Customer Replay

This did not fix the problem. It seems to activate w/email .

banner 3

Tell me please where do you see that message?

Customer Replay

Appears in advertising Window! Sometimes takes whole page.

Ok, got you
Could you please try to clear your browser cache and cookies and restart your browser?

Customer Replay

How do i do that?

Open Google Chrome.
Click the menu button ⋮ > More Tools > Clear browsing data.
On the Clear browsing data window, select which time range you want to clear.
Tick Cookies and other site data and Cached images and files, and then click Clear data.


Let me know how everything is going, please

Customer Replay

OK went back 4 weeks

banner 6

Could you please specify?

Customer Replay

Cleared everything for four weeks

Oh, ok, got you
Now, you should restart your browser

Customer Replay


Please, let me know if this helped

Customer Replay

So far it seems to. Time will tell!

banner 9

Good, *****, glad to hear that!
If the issue appears once again, you can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like, so you can get back to us with it anytime.

Customer Replay

Are you Best Buy?

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Customer Replay

Thanks good bye

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