Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
This computer has been infected with a virussuggesting we buy Norton etc. I have run my webroot f
This did not fix the problem. It seems to activate w/email .
Tell me please where do you see that message?
Appears in advertising Window! Sometimes takes whole page.
Ok, got you
Could you please try to clear your browser cache and cookies and restart your browser?
How do i do that?
Open Google Chrome.
Click the menu button ⋮ > More Tools > Clear browsing data.
On the Clear browsing data window, select which time range you want to clear.
Tick Cookies and other site data and Cached images and files, and then click Clear data.
Let me know how everything is going, please
OK went back 4 weeks
Could you please specify?
Cleared everything for four weeks
Oh, ok, got you
Now, you should restart your browser
Please, let me know if this helped
So far it seems to. Time will tell!
Good, *****, glad to hear that!
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Thanks good bye
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