Created: October 19, 2022

Advertising keeps appearing on the screen

Last Edit: November 20, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
This computer has been infected with a virussuggesting we buy Norton etc. I have run my webroot f
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I see
Customer Reply
This did not fix the problem. It seems to activate w/email .
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Tell me please where do you see that message?
Customer Reply
Appears in advertising Window! Sometimes takes whole page.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Ok, got you
Could you please try to clear your browser cache and cookies and restart your browser?
Customer Reply
How do i do that?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Open Google Chrome.
Click the menu button ⋮ > More Tools > Clear browsing data.
On the Clear browsing data window, select which time range you want to clear.
Tick Cookies and other site data and Cached images and files, and then click Clear data.

Let me know how everything is going, please
Customer Reply
OK went back 4 weeks
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Could you please specify?
Customer Reply
Cleared everything for four weeks
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Oh, ok, got you
Now, you should restart your browser
Customer Reply
ok
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Please, let me know if this helped
Customer Reply
So far it seems to. Time will tell!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Good, *****, glad to hear that!
If the issue appears once again, you can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like, so you can get back to us with it anytime.
Customer Reply
Are you Best Buy?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
We are Howly- an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue.
Customer Reply
Thanks good bye
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.