10 Tips on How to Fix Oculus Quest 2 Black Screen

How to Fix Oculus Quest 2 Black Screen

The Oculus Quest and Quest 2 are considered to be the most popular VR devices in the market, and these headsets are incredibly simple to put up and use right away. However, like with other technological devices, every user might encounter some technical issues.

“Why is my Oculus Quest 2 not turning on?” If you keep asking yourself this question, you should understand that the black screen of death, or as some refer to it, BSoD, is a pretty prevalent problem among users. This appears to prevent the Oculus Quest 2 from turning on or being utilized.

The Oculus logo may display before the blank screen appears in some circumstances. The black screen of death can be caused by various difficulties, including dead batteries, blocked updates, or hardware problems.

You’ve come to the right spot if your Oculus Quest 2 won’t turn on correctly and/or it merely displays a black screen. We’ll walk you through several troubleshooting solutions in this article to help you solve your Oculus black screen error.

Reasons for the Oculus Quest Black Screen of Death

The Oculus black screen error can be caused by various difficulties. The headset may not turn on if the batteries are dead or do not have a sufficient amount of charge. Stuck or interrupted firmware upgrades might also cause a blank screen. For example, if your Oculus password has changed and you can no longer log in, it may become stuck updating. As a result, it might lead to a black screen. A similar problem might occur in case of corrupted firmware or if the hardware is broken.

The Oculus device is sent to you in a well-equipped package that includes the application. But what if you are unable to open or download any of your recreations? You also would like to monitor the design card of the Oculus application on a regular basis since the design card is broken, causing you some trouble. Let’s take a closer look at the most common reasons why your Oculus Quest is not turning on.

The Oculus software is out of date

Oculus usually updates the program, but for some reason, it does not update the software, resulting in a download or installation difficulty. You should check the free space on your disk individually in this situation since if it fills up, you won’t be able to conduct any work at that moment. You may have an Oculus app upgrade mishap as a result of the necessity for an appropriate web network. Therefore maintain a stable and fast web connection at all times.

The Oculus software is out of date

The sensor is not operating properly

Because the USB driver is not correctly updated, the Oculus Quest may not turn on after a factory reset. In Oculus, you’ll find a variety of USB drivers and connectors. If you connect the wrong ports, your gadget will cease working. In this situation, make sure you’re using the right USB port.

The battery in the Oculus has overheated

Because Oculus VR cameras require a lot of computing resources, they create additional heat, causing the device to overheat. Due to the problem of overheating, the battery life begins to decline. Similarly, the issue of overheating gets worse over time.

The USB cable is broken

You should be careful with the charging cord that comes with the Oculus Quest. In certain circumstances, the wire might be physically damaged. Because of that, the Oculus charging cord might not operate correctly, and you’ll need to purchase a new charging cord to make your VR device turn on.

How to fix Oculus Quest 2 black screen

To see how to prevent Oculus from not turning on, remember that this might happen for a variety of causes, and then attempt the following:

1. Check the charge of the headset

You’ll also see only a black screen if the headset isn’t charged. It is critical for the battery to be not entirely exhausted. Connect the headset to a USB charger and leave it for 2.5 hours. If it is not charging, try to switch chargers or check one more time that you are using a proper charger. It is known that the Oculus charger usually generates 2A. If you are using a lower amperage charger, it will take longer.

2. Check the Oculus app

If your Oculus Quest won’t turn on, try opening the Oculus app and logging in. Check whether the app recognizes your headset, and then try playing a game from within the app. Put your headset on and start a game to see if the black screen problem is still a problem.

3. Open the Oculus menu

To enter the Oculus menu, click the menu button on your left controller and push the Oculus button on the right one. If this indeed allows you to access the main menu, try launching an app to see if the black screen issue has gone.

Open the Oculus menu

4. Try switching location

Another solution in case your Oculus won’t turn on is to change a location. If you normally play in a dedicated room and this is a place where your problem occurs, it’s worth trying your headset in a different area. Take off your headphones and go to another room. Restart the headset to check if it will go through the dark screen and prompt you to create a new guardian.

5. Keep the headset plugged in

The wisest course of action is sometimes to do nothing and wait. And this is unquestionably the case here. If you’ve tried charging the headset and still facing the same issue but are confident you’re using a suitable charger, wait about 30 minutes. Leaving it plugged in for some time may allow your device to complete the update and resume normal performance.

6. Perform a hard reboot

This requires a hard reset of your Quest / Quest 2 headset, which may assist in bringing it back to its senses and regular operating condition. If you hold the power button, it will lead to a hard reboot of your Oculus Quest, which can address a variety of difficulties, including the black screen.

7. Use the bootloader menu

If the hard reboot in the preceding step did not work, try the following technique, which is similar but somewhat different.

  • Hold power and volume down keys simultaneously until a menu appears in your headset. This menu contains the boot options for your Oculus Quest / Quest 2 headset.
  • Go to “Boot device” and tap the power button to confirm. Next, check whether your Quest now starts up correctly or the black screen issue still exists.
Use the bootloader menu

8. Check the proximity sensor

Cover the proximity sensor with your finger to test whether the black screen disappears, and the headset returns to normal operation.

If this is the case, your proximity sensor may be broken and unable to accurately recognize the worn headset. To test whether it makes a difference, try cleaning the sensor region.

Another option for solving the problem is to use dark tape to cover the sensor area. This allows you to keep using the headset. However, if your headset is still under warranty, we recommend you return it and replace it with a new one.

9. Retrieve crash logs with logcat

This step implies that your Quest / Quest 2 headset is in development mode and that you can connect it to your PC or Mac.

It can extract your headset (crash) logs using Android Debug Bridge (ADB) commands, which might help you figure out what’s causing your black screen issues.

For a tutorial on how to run the instructions and save the logs to a file on your computer, see the Oculus documentation. If you can get the logs, you may try to figure out what’s causing your issues on your own or send them to Oculus Support.

10. Perform a factory reset

This is a drastic procedure since it wipes all your data off the headset and resets it to its factory settings. So before trying this remedy, be sure you’ve explored all other possibilities.

  • You’ll have to re-download everything, and all your stored data will be lost.
  • For at least 10 seconds, press and hold the volume down and power buttons.
  • Using the volume buttons, highlight Factory Reset.
  • To turn it on, press the power button.

Conclusion

As you can see, there are several possibilities for why you can face this issue. They can range from the most basic, such as a dead battery, to the more complicated, such as an incomplete software update. If you’ve tried all of these solutions and still your Oculus Quest 2 won’t turn on, your hardware is most likely the problem. In that case, you’ll very certainly need to contact Oculus for more help and have your headset fixed or replaced.